1. TYPES OF PERSONAL DATA WE COLLECT

The personal data we collect depends on the type of interaction you have with us. We collect data directly from you or through your use of our website and services.
Personal data we may collect includes:

• Basic identification information: name, surname, gender, date and place of birth
• Contact details: address, phone number, email
• Booking and stay details: check-in and check-out dates, special requests (e.g., dietary preferences, room type)
• Payment details: credit or debit card number, banking details, transaction records
• Preference data: service choices, specific requests during your stay
• Communication records: inquiries and messages sent via email, phone, or website forms
• Website usage data: IP address, browser type, language settings, interaction with our website
• Nationality: required for statistical and legal purposes
• Identification document number and type: required for guest registration according to legal requirements

We collect personal data in the following situations:

• When you book accommodation or a restaurant table
• When you fill out a contact form or subscribe to our newsletter
• When you contact us via email, phone, or social media
• When you visit our website and consent to the use of cookies

2. PURPOSE AND LEGAL BASIS FOR DATA PROCESSING

We process yourpersonal data only when necessary and in compliance with applicabledata protection laws. The data is used for the following purposes:

• Processing bookings and providing services: managing reservations, tailoring accommodation to your needs
• Guest communication: sending booking confirmations, responding to inquiries, and ensuring the best user experience
• Personalization of services: customizing our offers based on your preferences and stay history
• Improvement of services and business operations: analyzing website visits and guest satisfaction
• Marketing activities: sending promotional information and special offers (only with your consent)
• Compliance with legal obligations: registering and deregistering guests in accordance with applicable laws, such as the Residence Tax Act and the Aliens Act

• Compliance with legal obligations
• Performance of a contract (e.g., processing bookings)
• Legitimate interest (e.g., service improvement, satisfaction analysis)
• Consent (e.g., sending promotional emails)

3. DATA RETENTION PERIOD

4. DATA SHARING

We do not sell or rent your personal data to third parties. Data is only shared with trusted partners and in legally permitted circumstances:

• Service providers: third parties that assist us in service delivery, such as payment processors, IT support, and marketing agencies
• Legal authorities: when required to comply with legal obligations or upon request from competent institutions

All service providers processing your data on our behalf are required to protect it in accordance with applicable privacy regulations.

5. CREDIT CARD PURCHASE SECURITY STATEMENT

Confidentiality of your information is protected and secured by using latest TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider.
Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

5.1. PERSONAL DATA GATHERING AND PROTECTION STATEMENT

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
All user information is strictly guarded and are available only to the employees who need that information for completing the job.
All our employees and business partners are responsible to follow the principles of confidentiality protection.

5.2. TERMS OF PURCHASE

These terms define the process of ordering, payment, delivery, and product complaints for items offered on this website. The bevanda.hr website can be used for your personal use free of charge, in accordance with the following terms and conditions.
The seller is Bevanda bar d.o.o., and the buyer is any visitor to the site who completes and submits an electronic order to the seller and makes a payment via credit card or cash on delivery.

5.2.1. Ordering

The buyer places an order through an electronic order form.
A buyer is considered any person who electronically orders at least one product, provides the required information, and submits the order.
All prices are listed in the national currency of Croatia, Euro (EUR), including VAT.
Products are ordered electronically by clicking on the desired item and adding it to the shopping cart.
The order is considered confirmed once the buyer selects and confirms the payment method.

5.2.2. Payment

Ordered products or services are paid online using one of the following credit cards: Mastercard, Maestro, or Visa.
Products are packed in a way that prevents damage during normal handling. Upon delivery, the buyer is required to inspect the shipment and report any damage immediately to the delivery service (employee of the delivery company). The seller disclaims any responsibility for damage that may occur during delivery.
If the buyer does not receive the goods or a delivery notification within the expected time, they have the right to notify the seller so that an investigation can be initiated or a replacement shipment sent.
If the buyer refuses to accept the ordered goods, the seller has the right to request reimbursement of all associated delivery costs from the buyer.
The seller undertakes to ship the goods once online transaction approval is received. After receiving confirmation, the seller is obliged to send the shipment within 5 (five) working days.
Once the delivery company collects the shipment, the seller is no longer responsible for the delivery process, including delays or issues that may arise during further handling and delivery.
If the buyer selects a digital download instead of physical delivery, the seller will send an email containing download links and instructions. The buyer can access the download immediately upon receipt of this email.

5.2.3. Complaints

The seller undertakes to deliver a technically sound product that matches the product description listed on www.bevanda.hr. The product image shown on the website may differ from the actual appearance, and this cannot be the basis for a complaint.
In the case of technical malfunction of an audio recording stored on a sound carrier, the seller assumes full responsibility. The buyer must report such an issue within 4 (four) working days. The buyer must then return the defective product by mail with proof of delivery, after which the seller will send a replacement product within 3 (three) working days, free of charge.
In this case, the buyer is not entitled to a refund, only a replacement.
The seller is not responsible for any damage or other liabilities falling under the responsibility of the delivery company.
If the buyer chooses the download option and encounters technical difficulties caused by the seller’s server, the seller will send a new email with fresh download links at no additional cost.
If the buyer still cannot download the product due to server issues on the seller’s side, they must contact customer service, who will provide an appropriate, cost-free solution. The buyer is not entitled to a refund in this case.
If the inability to download the product is caused by the buyer, their operator, or a third party (not the seller), the seller assumes no responsibility and is not obliged to offer a replacement or delivery free of charge.
The buyer has 5 (five) working days to download the product. After this period, the product will no longer be available for download, regardless of payment, and the buyer waives any complaint in this regard.

5.2.4. Copyright protection

All publishing and content rights related to recorded and printed works are reserved. The publisher is Bevanda bar d.o.o.
The buyer agrees not to reproduce, perform, broadcast, or resell the seller’s products or any part thereof without prior authorization.

5.2.5. General

Bevanda bar d.o.o. reserves the right to modify these terms and conditions. Any changes will apply to the use of the bevanda.hr website.
The buyer is responsible for the accuracy and completeness of the information provided during purchase.
The services offered by the bevanda.hr online store do not include costs associated with your computer equipment or internet access. Bevanda bar d.o.o. is not responsible for telephone, internet, or other related expenses.
While Bevanda bar d.o.o. strives to provide the best possible service, it does not guarantee that the services on bevanda.hr will meet all your needs or that they will be error-free.
Should an error occur, please report it to our Contact Center or via email at info@bevanda.hr so that we can resolve it as quickly as possible.

6. PRODUCT OVERVIEW

6.1. Product description

• The exact name and main features of the offered products and/or services
• A product image, if available
• The retail price of the product and/or service, including all applicable taxes and charges, along with the currency of payment

6.2. Shopping cart overview

• A link to the shopping cart must be visible and accessible to the user at all times while browsing the website
• The cart must clearly display the name of the selected products, their price, an image (if available), and the total amount of the order

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your user experience. Cookies help us analyze website traffic and tailor content to your interests.You can manage cookie settings through your browser. More details are available in our Cookie Policy.

8. DATA PROTECTION MEASURES

We implement all necessary technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or theft. These include:

• Secure IT systems with restricted access
• Encryption of sensitive data, such as payment information
• Regular security checks and updates

9. YOUR RIGHTS

Under applicable data protection laws, you have the right to:

• Request access to your personal data
• Correct inaccurate data
• Request deletion of your data, unless there is a legal basis for retention
• Withdraw consent for marketing purposes
• Object to data processing
• Request data processing restriction if you dispute the accuracy of the data or the processing is unlawful
• Request data portability – receive your data in a structured format

If you believe your data is being processed unlawfully, you have the right to file a complaint with the relevant supervisory authority.

10. CONTACT INFORMATION

For any questions or requests regarding the processing of your personal data, you can contact us at:
Hotel & Restaurant Bevanda
Zert 8, 51410Opatija, Croatia
E-mail: info@bevanda.hr
Telefon: +385 51 493 888
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11. PRIVACY POLICY UPDATES

This Privacy Statement may be updated periodically to reflect changes in our practices or legal requirements. All updates will be published on our website www.bevanda.hr, and significant changes will be highlighted.
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